There was nothing about my experience with HotterUSA.com that went well. The initial order took a very long time to arrive. The slippers I ordered in a size smaller than I normally take were HUGE. I returned them for an exchange for a size smaller. It took a very long time for them to receive the returned slippers and a very long time for them to ship out the exchange. The slippers were too small. I shipped them back on 12/2. USPS only tracks them to the return agent so I was never able to confirm they made it back to Hotter. Hotter kept telling me they hadn't received them. Finally after MULTIPLE phone calls, being on hold up to an hour on some, I received my credit back on 1/15. I will never order from them again as it was entirely TOO MUCH HASSLE and poor customer service. Too bad, because their shoes are cute, though definitely not in alignment with US sizes.