I bought some sandals on line yesterday and this afternoon I received an email informing me those sandals were no longer in stock and to find an alternative item. I found another sandal, different colour, same brand and tried to get through phoning on 3 separate occasions, one call lasted 30 minutes. After trying for 4 hours I spoke to someone who told me the alternative sandals were also no longer in stock and she could not understand why my order was taken as there has to be at leat 5 pairs in stock before the site allows you to make an order. She told me the reason I couldn't get through was because they were incredibly busy. Well Hotter. Sort out you stock control and customer service. As a carer for my husband I am also incredibly busy and saying sorry is just not good enough! I love your shoes but will never buy from your online site in future.