Hotter products are very good quality and fit; price is average; customer service and interaction is fair to poor. I've ordered over 50 pairs of shoes/boots during past 5 or so years due to Hotter comfort and joint replacements. HOWEVER, their customer service is fair to poor and those answering phones (orders and C'Service) are not always cordial. My biggest concern is the discrepancy between email offers/codes in the US, via email, and what Hotter employees (in England) see on their computers. Unless you save your emails, so to forward to them, you are out of luck and they don't care.