Be aware that Hotter Shoes charge you for the full cost of Post and Packing (£7.49) if you want to return your shoes. Their 100% Happy Promise means nothing. You, the customer, take all the risk in trying their product. I bought some Relax slippers. When they arrived I didn't like them. So I asked for my money back. Hotter deducted £7.49 for this. Yet nowhere in their Return section do they make it clear that customers will have to pay the full cost of delivery and return. They say 'Free Returns' label - then charge you £2.50 for it (ie, not free). They then also deduct the original £4.95 delivery fee (which they don't tell you). They have a 100% Happy promise to customers. I wrote to them and told them I was 0% happy with them - and they seemed happy with that. Will not use Hotter again and warn you to beware that if you don't like their product, it will cost you!