Ordered on line for first time pair of chase shoes. My shoes were not sent out when they said. Following phone call to hotter they said that they over ordered and they did not know if they were going to be in stock as they were not on the system, (I am disappointed that I had not recieved any corospodence from hotter to advice of this and I believe I would have just been left hanging on waiting for shoes that were not going to arrive if I had not rang). I managed to find a pair in my size following phoning local stores. The shop assistant in the Darlington store was fabulous and helpful. Although the shoes are stylish and appeared comfortable in store following wearing them with trainer socks my chase shoes rubbed all the skin off the back of my heels and made them bleed (I am really disappointed with this as bought as every day comfortable shoes). This is not something that has happened to me for a long time, only in very cheap shoes. I also found the eyelets sharp on the inside and that when I lace the shoes up they dig though the tougue of the shoes following wearing for a day.