Have purchased Hotter shoes for many years and had good wear and life / usage out of the shoes. On my more recent purchase of “Thor Olive GTX shoes” the soles developed fine cracks within a couple of months on the areas that flexed while walking and the cracks have continued to “grow” with occasional wear and are now letting in water. Purchased from online store / site they delivered quickly (with other shoes ordered) and are comfortable however they are useless after a few months wear except on a dry day ! I contacted Hotter customer service about my concerns and they indicated send back (at own expense) they would test and make a decision ...... No confidence in the proposed action or the tone of the reply giving me the feeling of being fobbed off with just additional annoyance of a postal bill to return the shoes to add to my frustration. Hotter shoes are now an expensive brand and expect quality to match, I paid for the Thor “gortex” shoes with aim of get better waterproof qualities and decent wear qualities and they are now useless in the wet with the sole failing in such a short time. Sadly despite being a customer for many years My confidence in quality and customer care is now lacking, especially after the customer services response to my issue.