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Anonymous
My elderly mother has bought a number of Hotter shoes as they are really comfy, unfortunately with each one the soles have crumbled. I have tried to contact customer services on her behalf but they seem fixated on knowing which shop she bought then from. The issue is about the manufacture of the shoes, not who sold them. My mother is on a pension and spent a lot of her money on these shoes, I did expect more understanding from the company.
5 years ago
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Hotter Shoes has a 2.3 average rating from 591 reviews

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Alice, Customer Support

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