I bought some slippers as a Xmas present, unfortunately myhermes lost them in the post, after waiting for them to turn up for 1 week, I asked Hotter to send me out another pair, a week passed and still no email despatch notice, I called again, the lady said she will send out a pair as a priority, a week passed, still no despatch email confirmation, called today to chase it up, unfortunately they are now out of stock. If you find yourself in this position I suggest cancelling the order and reordering again online, that way you take out the human error from office staff