I purchased a pair of Whisper boots over a year ago. I love them they are so comfortable. I decided to purchase another pair this Christmas for 93.40. Unfortunately I ordered the wrong width. I contacted them to correct my mistake but was told they had already been sent even though I had not received notice they had been sent. The boots were on sale when I went to exchange them and I asked if I could have the sale price. Hotter said no so I exchanged them for a pair of shoes that were on sale for 45.00. When I received my credit it was for $6.00. I contacted Hotter again to ask why I was only credited 6.00 when the shoes I was getting were significantly less than the original pair and was told the price was 77.40 when ordered the original pair. Why would I agree to buy something today for the price it use to be instead of todays price. This is no way to do business. Awful company!!!