Have over the last couple of years bought your ladies lace up brogues, tasseled loafers whisper boots x2 pairs and 3 pairs of sandals all have been lovely had slippers Xmas 2018 suede a bit frumpy but so supportive and comfy. Thought I'd try the new animal print mule Xmas 2019 and I'm so disappointed, very solid , uncomfortable and nothing like the quality. Also bought my husband the suede moccasin slipper almost a year ago and after a couple of weeks wear the backs don't stay up so they are quite dangerous, spoke to one of the sales ladies in the Hotter store and she said she had bought them for her husband too and the same thing happened as he is not happy with his either🤷‍♀️ What has happened to your quality Hotter!! You also seem to have removed reviews from customers on each style on your site which I always found helpful. Is this because the reviews were getting poor I wonder.