For the last few years I've exclusively bought Hotter shoes. They would also deliver to my work. But a few months ago they failed to deliver to my work, they took my money and didn't notify me they hadn't shipped my shoes, and I had to contact them to get my money back. I still wanted the shoes but they told me they can't deliver to my work address (that they had previously delivered to and where I never get a y problems delivering anything, it's central London). I then went to a shop to get a pair of shoes. The shoes fell apart after a few months, and I still thought I would give Hotter another try and try and deliver it to a different also central London address, where no other company in the whole world has any problems delivering to. I again didn't receive my package, not a word from them, and they took my money. Had to contact them again, and they simply told me they never took my money (then where is it!?) and they can't deliver to this address either. Maybe I've been somehow blacklisted? I mean they can't be this incompetent in delivering their product to central London can they? Well I told them my money is gone, and I'm sure they'll refund me. But so disappointing to see a company not caring to take care of their customers one bit. I think I'll go with a different company now, I give up. Your shoes fall apart after a few months anyway.