Hi I rang this morning when I realised my shoes weren't going to be delivered even tho paid next day delivery. Spoke to a lovely lady who removed the extra next day delivery fee and added 10% discount too and said my shoes would be delivered tomm. Kept checking my emails not received any confirmation of delivery tomm so thought I would ring again before they went home, got a lady who said maybe delivered but not guaranteed, she was working from home with the television blaring loudly in the background whilst on the phone to me. Not very polite or professional. I will see if my shoes turn up tomm but not holding my breath. This has happened before....wheres your professionalism Hotter ??