I ordered 2 pairs of shoes on July 20, 2020. I never received a tracking number or proof under my account that this order was ever placed. I was confused so I called and emailed several times for confirmation and updates, but NO response. One pair arrived a few days ago. Upsettingly, these shoes were scuffed up, smelly, and had obviously been worn. Today, someone finally answered my call. I told him I had returned the shoes because they were faulty and used, and to please credit me for the shipping charges. His response to me was it's up to them and asked me if I wanted to cancel my order for the other pair of shoes and I said yes. This company had really gone down and needs to get its act together. I used to love this shoe company. Other companies are now operating fine during this pandemic, so there is no excuse.