bought printer in April2020 two weeks later stopped working paper jamed, replaced same thing happened three times,now there are no printers short of parts, have tried to get a refund , so far no sign of one thry thought that the care pack was the refund , are these people for real. have asked credit card to help. so far no luck, HP have no printer to send me but are keeping my money I doubt I will ever get it back, over the past years always had HP products never again . you may buy new from HP but if they replace it you only get a refurbished old one , something is wrong