Name: HP
Rating: 1.24

“Convoluted, circuitous, customer service. It was impossible to find someone to answer a simple question regarding an error with an order for an AC Adaptor. For a tech company, it was surprising to find such poor tech/sales support. The AI system they developed is useless. Will never purchase HP again.”

Helpful Report

Posted 6 days ago

“Bad products and hp company. Customers totally money waste. I am use for many model hp printer. No service no product work.”

Helpful Report

Posted 1 month ago

“Printers not working and service is poor! Don't go near them in your life!”

Helpful Report

Posted 1 month ago

“Simply message them tony*jack*son*3330*@gmail*.com* to get your money Back.”

Helpful Report

Posted 1 month ago

“Very bad customer service. I have been chasing since 3 months for my new hp laptop issue. They keep passing my message from one team to another but never got solved. I asked for refund or replacement any option but no response at all. Very disappointed.”

Helpful Report

Posted 1 month ago

“HP 8015e will not print or copy. Always a problem: not set up, not online, cancelling... So disappointed to buy a printer that does not work when needed.”

Helpful Report

Posted 1 month ago

“Don’t give them your money They don’t live up to their warranty”

Helpful Report

Posted 1 month ago

“HP continues to have the worst tech support. I recently had to call in about two HP9135e printer problems. One minor, but they managed to totally destroy the printer by locking it up on the menu screen. I later found out that what they did remotely destroyed the printer. They didn't know this? I have spent over 20 hours over three days online with support: 5 techs(2 that cut me off when they could not figure the problem out, 2 supervisors, and one HP engineer. NOBODY could fix the problems THEY created. Two brand new printers right out of the boxes. After reading Amazon reviews, I found many others have had the same issues with this printer. HP must know they have a problem with this model, as the original price was $499, then $399, and yesterday, now $279. After being an HP fan for over 25 years I now have switched to Epson printers.”

Helpful Report

Posted 1 month ago

“My screen moved to the right on laptop and it is under warranty. The woman from tech support told me that she only dealt with software and it would cost more money to talk to someone who dealt with hardware. What a CROCK!! I fixed it after a few tries. I would give no stars and I don't give my debit info. I will never buy from HP again.”

Helpful Report

Posted 1 month ago

“I bought a HP Envy Laptop 17t-da000, 17.3" from hp.com in Nov. 2024. Received the product in Dec. 2024. The laptop has had issues since I received it including, but not limited too, freezing, locking up, black screen, USB ports not working. I've made several phone calls to HP Support attempting to fix these issues over a four (4) week time period. They did numerous troubleshooting techniques including doing a factor reset on the laptop three (3) different times. The issues I've been having are all covered under the warranty. I've asked tech support to send me a replacement laptop & they refuse. They refuse to honor my warranty. They refuse to resolve the issues with this laptop. I would not recommend purchasing this product. Unfortunately, my only other option is to find my own personal tech to resolve my issues due to HP not honoring their warranty.”

Helpful Report

Posted 1 month ago

“HPDeclined a return within thirty days due to paying on their credit card. The balance was paid and account closed. Customer service reported the refund would have to go on the same account which is closed. Does not seem that difficult the item was paid send check refund. I am having a difficult time understanding their logic. Sometimes you have to reason out a problem to solve it. So for now I have an item that is not what I wanted and I feel confident that they may look into it after the 30 days then the return policy is void. Discouraged former customer . Unfortunately I did not read the reviews prior to the purchase.”

Helpful Report

Posted 2 months ago

“HPDeclined a return within thirty days due to paying on their credit card. The balance was paid and account closed. Customer service reported the refund would have to go on the same account which is closed. Does not seem that difficult the item was paid send check refund. I am having a difficult time understanding their logic. Sometimes you have to reason out a problem to solve it. So for now I have an item that is not what I wanted and I feel confident that they may look into it after the 30 days then the return policy is void. Discouraged former customer . Unfortunately I did not read the reviews prior to the purchase.”

Helpful Report

Posted 2 months ago

“HP has used its "Dynamic Security" firmware updates to "create a monopoly" of replacement printer ink cartridges, a lawsuit filed against the company on January 5 claims. The lawsuit, which is seeking class-action certification, represents yet another form of litigation against HP for bricking printers when they try to use ink that doesn't bear an HP logo. The lawsuit, which was filed in US District Court in the Northern District of Illinois, names 11 plaintiffs and seeks an injunction against HP requiring the company to disable its printer firmware updates from preventing the use of non-HP branded ink. The lawsuit also seeks monetary damages greater than $5,000,000 and a trial by jury.”

Helpful Report

Posted 2 months ago

“Deserves Zero Stars - I have wasted nearly 4 working days (no exaggeration) trying to resolve an issue with a laptop which arrived not working. I have been explicitly told (in emails) by BOTH Order Support and Technical Support that it is the others problem and that I need to contact them again (after after having done so numerous time) to resolve what is an internal management issue within HP UK. I would strongly advise against buying from HP until they have a Customer Services department, who can be contacted and who actually care about customers.”

Helpful Report

Posted 3 months ago

“If I could give a negative review I would. What a garbage company that doesn't honor the factory warranty OR the extended warranty that was purchased. I returned a laptop that was used for 3 months and they LOST it! Now they are offering about half the cost I paid 6 months ago as a refund!!! Do not do business with this company!!”

Helpful Report

Posted 3 months ago

“Avoid this company at all costs The laptop I bought was faulty. I tried the online form and it said my order number was not recognised. E mails were unanswered. When I spoke to technical support they told me to speak to sales, when I spoke to sales they told me to speak to technical support then hung up when I pressed told them. So there is nothing I can do other than sue them. Terrible products and terrible customer service.”

Helpful Report

Posted 3 months ago

“They are horrible, after sales service is pathetic. Reaching them is frustrating…”

Helpful Report

Posted 3 months ago

“I have had an active ink subscription with HP for more than 2 years. I will never do business with HP again. They are no longer a respected company since outsourcing their support services. Last month, I received an offer to upgrade my subscription and receive a new printer (HP Envy Inspire 7200 series) at no cost. The new printer arrived while I was on vacation so I didn’t get to set it up until a week later. The print quality is much worse than my previous HP Envy Pro. Also, there have been frequent print issues where only a few pages of a larger print job printed which resulted in me having to print the job again. Of course this counts against the number of pages you’re allowed to print. I spent two hours on the phone with HP Support and spoke to 3 different representatives. The first representative didn’t understand what I needed and kept insisting on enrolling my previous printer instead of addressing the issue with my new printer. The 2nd representative didn’t understand the problem and transferred me to another representative. The 3rd representative listened to my issue and offered to cancel the subscription for the new printer and would send me a QR code to send the printer back to them. He didn’t tell me there was a cancellation fee of $180.”

Helpful Report

Posted 3 months ago

“Dear HP, I’m extremely frustrated and disappointed with the service I’ve received from HP India and your authorized service partner, Sysnet Service Center in Bhopal. As a loyal HP customer, I trusted your brand with my Victus laptop, only to face severe negligence and unprofessional behavior. During a simple hinge replacement (Case ID: 5132830126), your engineer, Mr. Umesh, caused significant damage to my laptop, including breaking the bottom and side panels and damaging the inner latches of the air vent cover. This is completely unacceptable. What’s worse, the staff at Sysnet tried to shift the blame and repeatedly closed my cases without my consent, including Case ID: 51344475504, falsely claiming I requested it. Even after raising these issues through your online support, nothing was done to resolve the situation. I’m seriously questioning the customer relationship HP claims to uphold. The lack of care and respect for your customers is evident here, and it’s deeply concerning. I’ve been left in limbo, with my device damaged and no clear resolution in sight. I demand a thorough investigation into this situation, full repair or replacement of the damaged parts, and appropriate accountability for the service center staff’s negligence. My trust in HP has been shaken, and I expect a prompt and transparent resolution to this matter. This is not the level of service I expected from a brand I’ve always trusted. Please take immediate action to restore that trust.”

Helpful Report

Posted 3 months ago

“I purchased a NEW HP desktop computer a month ago. The payment went well. The delivery was on time. That is where the praise ends. The PC turned out to be faulty. HP Technical Support took over my PC remotely and proceeded to download updates (this is a new PC) and told me to create an account (while he watched me enter my personal details) with one of the websites. When I objected I was told I could change my preferences later. Whilst the updates were being downloaded my computer screen suddenly went blank, but was assured all was as it should be. I was concerned as I still had a pen drive attached containing all my passwords and personal details, and a direct link was on the screen (a bad mistake) and I could not see what was happening. I immediately removed it. However, since this encounter my email address has been found on the Dark Web and ALL my emails (over 5000) in another account have disappeared. They are not on the server site either. I have never had problems before. I was advised the PC needed to be returned for a repair. I was asked if ok to collect the next day (Wednesday). I agreed (any day but Friday). No one came. I waited in all day. I called DPD and told cannot tell me when will be coming to collect PC without a reference number. I was not given one. I contacted HP again. Told me they don’t have one either but would definitely be collected tomorrow (Thursday). It was not collected. Finally provided me with a DPD reference number late Thursday night and told PC to be collected next day (Friday). I had already told them that no-one was available on Friday. On Saturday DPD brought a big metal box to put the PC in. It was far too big. I offered to pack it tighter. The driver refused, shrugged his shoulders, put the lid on, and left with the box. When DPD arrived to return the ‘repaired’ PC, he demanded a SWAP. I explained I do not have a SWAP. The SWAP is I take my PC out of the box and he takes the box. He said NO. SWAP. NO PARCEL – then left with my PC. I called DPD but told driver will not deliver PC without a SWAP. I explained I do not have a PC to swap, just as I’ve explained above. I was told to contact HP and Flextronics. Of course, they were closed and I have no contact details for Flextronics. I do not know if the PC is even repaired or if I will be able to get it back. What I do know is that I will not be purchasing from HP ever again. Deal or no deal.”

Helpful Report

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

HP Reviews