HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 298 Reviews

5 %

of reviewers recommend HP

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1.3

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Anonymous

Anonymous // 01/01/2019

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“Deserves Zero Stars - I have wasted nearly 4 working days (no exaggeration) trying to resolve an issue with a laptop which arrived not working. I have been explicitly told (in emails) by BOTH Order Support and Technical Support that it is the others problem and that I need to contact them again (after after having done so numerous time) to resolve what is an internal management issue within HP UK. I would strongly advise against buying from HP until they have a Customer Services department, who can be contacted and who actually care about customers.”

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Posted 3 days ago

“If I could give a negative review I would. What a garbage company that doesn't honor the factory warranty OR the extended warranty that was purchased. I returned a laptop that was used for 3 months and they LOST it! Now they are offering about half the cost I paid 6 months ago as a refund!!! Do not do business with this company!!”

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Posted 3 days ago

“Avoid this company at all costs The laptop I bought was faulty. I tried the online form and it said my order number was not recognised. E mails were unanswered. When I spoke to technical support they told me to speak to sales, when I spoke to sales they told me to speak to technical support then hung up when I pressed told them. So there is nothing I can do other than sue them. Terrible products and terrible customer service.”

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Posted 5 days ago

“They are horrible, after sales service is pathetic. Reaching them is frustrating…”

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Posted 1 week ago

“I have had an active ink subscription with HP for more than 2 years. I will never do business with HP again. They are no longer a respected company since outsourcing their support services. Last month, I received an offer to upgrade my subscription and receive a new printer (HP Envy Inspire 7200 series) at no cost. The new printer arrived while I was on vacation so I didn’t get to set it up until a week later. The print quality is much worse than my previous HP Envy Pro. Also, there have been frequent print issues where only a few pages of a larger print job printed which resulted in me having to print the job again. Of course this counts against the number of pages you’re allowed to print. I spent two hours on the phone with HP Support and spoke to 3 different representatives. The first representative didn’t understand what I needed and kept insisting on enrolling my previous printer instead of addressing the issue with my new printer. The 2nd representative didn’t understand the problem and transferred me to another representative. The 3rd representative listened to my issue and offered to cancel the subscription for the new printer and would send me a QR code to send the printer back to them. He didn’t tell me there was a cancellation fee of $180.”

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Posted 1 week ago

“Dear HP, I’m extremely frustrated and disappointed with the service I’ve received from HP India and your authorized service partner, Sysnet Service Center in Bhopal. As a loyal HP customer, I trusted your brand with my Victus laptop, only to face severe negligence and unprofessional behavior. During a simple hinge replacement (Case ID: 5132830126), your engineer, Mr. Umesh, caused significant damage to my laptop, including breaking the bottom and side panels and damaging the inner latches of the air vent cover. This is completely unacceptable. What’s worse, the staff at Sysnet tried to shift the blame and repeatedly closed my cases without my consent, including Case ID: 51344475504, falsely claiming I requested it. Even after raising these issues through your online support, nothing was done to resolve the situation. I’m seriously questioning the customer relationship HP claims to uphold. The lack of care and respect for your customers is evident here, and it’s deeply concerning. I’ve been left in limbo, with my device damaged and no clear resolution in sight. I demand a thorough investigation into this situation, full repair or replacement of the damaged parts, and appropriate accountability for the service center staff’s negligence. My trust in HP has been shaken, and I expect a prompt and transparent resolution to this matter. This is not the level of service I expected from a brand I’ve always trusted. Please take immediate action to restore that trust.”

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Posted 2 weeks ago

“I purchased a NEW HP desktop computer a month ago. The payment went well. The delivery was on time. That is where the praise ends. The PC turned out to be faulty. HP Technical Support took over my PC remotely and proceeded to download updates (this is a new PC) and told me to create an account (while he watched me enter my personal details) with one of the websites. When I objected I was told I could change my preferences later. Whilst the updates were being downloaded my computer screen suddenly went blank, but was assured all was as it should be. I was concerned as I still had a pen drive attached containing all my passwords and personal details, and a direct link was on the screen (a bad mistake) and I could not see what was happening. I immediately removed it. However, since this encounter my email address has been found on the Dark Web and ALL my emails (over 5000) in another account have disappeared. They are not on the server site either. I have never had problems before. I was advised the PC needed to be returned for a repair. I was asked if ok to collect the next day (Wednesday). I agreed (any day but Friday). No one came. I waited in all day. I called DPD and told cannot tell me when will be coming to collect PC without a reference number. I was not given one. I contacted HP again. Told me they don’t have one either but would definitely be collected tomorrow (Thursday). It was not collected. Finally provided me with a DPD reference number late Thursday night and told PC to be collected next day (Friday). I had already told them that no-one was available on Friday. On Saturday DPD brought a big metal box to put the PC in. It was far too big. I offered to pack it tighter. The driver refused, shrugged his shoulders, put the lid on, and left with the box. When DPD arrived to return the ‘repaired’ PC, he demanded a SWAP. I explained I do not have a SWAP. The SWAP is I take my PC out of the box and he takes the box. He said NO. SWAP. NO PARCEL – then left with my PC. I called DPD but told driver will not deliver PC without a SWAP. I explained I do not have a PC to swap, just as I’ve explained above. I was told to contact HP and Flextronics. Of course, they were closed and I have no contact details for Flextronics. I do not know if the PC is even repaired or if I will be able to get it back. What I do know is that I will not be purchasing from HP ever again. Deal or no deal.”

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Posted 1 month ago

“I wish i could give them zero stars. UNDER NO CIRCUMSTANCES SHOULD YOU BUY DIRECT FROM HP. I bought an OmniBook on a Black Friday 2024 deal. Less than 1 week later and whilst still waiting for the laptop to arrive, HP have it advertised at a cheaper price and refuse to refund the difference. They claim only 1 coupon per order. Try to return it, they threaten you with a restocking fee.”

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Posted 1 month ago

“There are too many departments within HP! The agents in each department don't have the brain ability to transfer a customer to the right department. I have been on the phone for 28 minutes to correct a shipping address that another agent changed during the sales process. Been transferred 3 times, from sales to Tech support and finally to customer support. If HP could train their employees to do their jobs, they would probably have more satisfied customers! It's amazing that they are able to keep customers the way they treat the people who buy their products!”

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Posted 1 month ago

“Non only is the laptop a piece of junk, the "customer service" is worse than the product.My laptop is still under warranty. HP has done everything they can to not repair the laptop. They want to scam customers out of 19.99 to pay for live chat to get "real" help OR worse still, select free chat with a bunch of people they have intentionally trained to feign idiocy. It appears they do this to annoy and frustrate customers so they won't pursue getting their devices repaired and of course that saves HP money. Double scam! It has been over two weeks of endless calls and chats and no where is resolution in sight. I WILL NEVER BUY ANOTHER HP LAPTOP. I WILL DO EVERYTHING I CAN TO DISCOURAGE ANYONE FROM BUYING AN HP LAPTOP.”

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Posted 1 month ago

“HP Spectre not working, sent 5 times for repairs from Ireland to Hungry !!! original problem fixed but they created a new problem as the laptop powers down and won't turn back on - 5 repairs still broken - calling and calling and nobody calls back DO NOT BUY A HP PRODUCT the service is appalling and especially for a premium laptop such as the spectre”

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Posted 1 month ago

“Most horrible customer service ever. I have been an HP customer for over 10 years and I currently purchase HP ink for my printer/scanner. I had to update my Wifi password and now the scanner won't connect. I know it's a simple fix but HP WON'T HELP a valued customer because my printer/scanner is past their window of customer service?? It was working just fine and I've changed my wifi password before and they walked me through it no problem. Now they won't help AT ALL to get my scanner reconnected...instead they told me they'll give me 15% off on a new product. It's not broken!! It just needs a basic troubleshoot. I've tried to call HP for the last 2 months and today was the first day I actually got a human. Their automated system won't let you past and won't read the serial number correctly so you can never get through. So incredibly FRUSTRATING and extremely terrible customer service. You'd think they would want to take care of such a long time customer so they will be a returning customer but they obviously do not care. This has put me way behind in my work. I will work on becoming a NON HP customer in the future.”

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Posted 1 month ago

“I bought a HP 27 desktop unit which arrived promptly, everything seemed to be fine except when I was on teams facetime the sound crackled and we couldn’t hear each other, also the connection sporadically cut off. Initially I thought it was connection issues and tried to resolve this, eventually, when I could not resolve the issue, I contacted customer support who concurred the unit was faulty and that it would need to be sent back for repair. I am now left without a computer whilst they repair a supposed brand-new unit. They tell me it will take up to 15 days! So, 15 days without a unit from buying it brand new for them to fix it! I found this shocking enough, but no, there is more … I follow all packing instructions, removal of data and passwords etc. They send me a broken box to pack the unit in that did not look very safe or sturdy. I was reluctant to place the unit in there but was told by the currier they sent that the box will be ok, although they did also state it was their 4th day in the job and they didn’t know what they were doing. I waited 7 days with no response from HP, I checked to find the unit will not be sent back to me in 15 days, but now for 30 days! and it suggests that I have caused the damage stating ‘pure misuse’ I am confused by this as I initially sent the computer for the cracking upon arrival. I contact customer support, nobody knows what is happening, and I get cut off and need to recall and explain my issue 4 more times, I tried to contact via WhatsApp but nobody was available to discuss my problem, they eventually tell me I have packed the computer wrongly apparently in the broken box they sent me with zero instructions of how to pack the unit, and that I now need to pay them £490 for a new screen! When I have just bought the whole unit for £600! Are they joking! No mention of the cracking, nobody even knows anything about it apparently and just want to charge me for the broken screen of which was not broken before they sent me a broken box to send it back to them! For initially sending me a faulty cracking unit! I am in such shock I have no words for this cowboy outfit and will never buy from HP again, I would strongly urge anybody to do the same and I will be placing this review on every site I can find, it is the worst service I have ever had in my entire life!!!”

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Posted 3 months ago

“I purchased and own an air laser jet hp printer. It suddenly will not work. I have a newly purchased laser cartridge which I now cannot use as the printer suddenly for no apparent reasons no longer accepts signals . Hp wants me to commit to a printing subscription which I will not do. In my view HP IS remotely interfering with my use of my personally owned printer. A warning to potential HP clients . Be warned. Is this an honorable business ? Are these honest business practices within a huge business enterprise? My opinion is they are not. Efforts toward resolving these issues have been unsuccessful. I will spend the money for the printer that I need for only home use, with another reputable client based company. They are out there. I am disgusted with HP.”

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Posted 4 months ago

“A word of advice, don't buy the HP Deskjet 2720e printer, it's just throwing your money away and looking for free stress. The first time you change the cartridges you'll have a big problem, because even if you put in genuine cartridges it will have trouble recognizing the cartridges, and after trying a lot and following tips to accept it, believe me, to this day my printer doesn't recognize the color cartridge. RIDICULOUS technical support, the solution is to throw it away and buy another one! PRINTER GARBAGE.”

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Posted 4 months ago

“My $1000 laptop when I have more than 3 tabs open while my $40 smart phone will happily open 100 plus tabs”

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Posted 6 months ago

“I purchased a HP printer pro 8130e. It is the most awful, horrendous printer that I have ever had. The printer is very slow and very noisy. HP sent me two printers by mistake. I tried the first one, absolutely terrible. The second one was only slightly better as I have to call HP approx once a month to get the blasted thing to work again. I can only strongly recommend not to purchase this printer. I put one star simply because it is impossible to put 0 star. The only thing worse than the printer was the customer service, very arrogant to say the least. The name should be changed to customer disservice”

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Posted 6 months ago

“Wow. total garbage. Don't get their products - if they have issues, your done.”

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Posted 6 months ago

“HP support is trash. I use my printer once or twice a month and if im not using it it's unplugged. I plug it in and things wont print. Spent an hour and a half with support and then I get transferred because apparently the guy helping me was in the wrong country. Get U.S. help and I wait 5 minutes for the lady to respond to me, she send me a message asking if its okay to charge $19.99 to diagnose the issue (excuse me?) and not even 15 seconds later she ENDS the chat on her side and disconnects us. Then sends an email saying sorry we got disconnected and the link she send to reconnect doesn't even work. The last time I buy hp.”

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Posted 6 months ago

“Less than one star review. I bought an Hp printer and subscribed to the monthly paid service for paper and ink. The HP supplied exploded in the printer causing a print head error. When I explained my situation , I was informed by a supervisor named Shraddha that the escalation ticket would be sent and that I could expect a replacement or credit in full for the printer. I had to call the escalation team and spoke to a David who offered me absolutely nothing and then to a Benson the senior management for the escalation team who only offered me a $25 credit. He was also very rude, obnoxious and did not empathize with the situation I was in. Not only this, they did not take responsibility for supplying me with faulty ink which exploded in the printer. I reminded them that I was a paying customer and that I was stunned by the poor customer service experience that just occurred. I will never buy from Hp again and I recommend all to stay far and clear from these con artists. They will take your money gladly, but if you experience an issue which is only a matter of time, you can expect to pay full price for repairs. This company and the higher ups simply do no care.”

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Posted 6 months ago

HP is rated 1.3 based on 298 reviews