STAY AWAY FROM HP WORST CUSTOMER SERVICE EVER!!! I would not even give one star I bought a new HP laptop and the screen stopped working along with one of the USB ports, after many attempts for a response on Whatsapp I finally managed to get a hold of someone who arranged for the laptop to be collected for repair, the laptop was returned to me unrepaired the very next day with the engineer report stating the USB fault is damage caused by the customer, they had not even checked the screen therefore it was not mentioned on the report, I had to then send messages for someone to contact me on whatsapp for 3 days until I finally got a response from technical support who are based in India, they said they would investigate and come back to me but no one did come back to me instead they sent me a message asking me if my issue was resolved so I had to go through the whole process again and again with no response on whatsapp I went online to look for a UK customer service dept to call, I found a number online which again connected to agents in India after repeating myself again I was put through to HP customer service based in Portugal her name was Tania I found her to be very rude and she just would not listen to any points I raised instead she blatantly lied to me, she could not provide me with a engineers report and just said the warranty is void and closed my complaint besides me stating to her that she can not close my complaint before showing me evidence of the damage they say I have caused to the screen to stop working and the USB port she just put the phone down on me and closed my complaint, I'm in shock I'm now having to go through it all again, THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIANCED IN MY LIFE DO YOURSELF A FAVOUR AND GO ELSEWHERE.