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Steve
I ordered a printer on February 24th 2021 which was shown as 'delivery in 48 hours' direct from the HP UK store. I got confirmation my order was accepted. When I checked the tracking site it said delivery on 1st of March. No contact from HP so I checked tracking again and it showed delivery estimated on 11th March because the printer was suddenly out of stock. Surely HP were aware of the stock level when they accepted my order and lied about the delivery. This is as near fraud as it gets or at least is dishonest. I would highly recommend NOT placing an order with HP because they, basically, cannot be trusted. Contacting anyone at HP is impossible and there are absolutely no replies to emails. Customer service is absolutely abysmal, in fact non-existent. I honestly wonder if there is any organisation at the HP UK store apart from a very efficient system for collecting money from your bank account. The products are fine but the organisation is dishonest and I feel that any company with management of this calibre should not be allowed to function. DO NOT USE!!
3 years ago
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