This review is for HP UK. My daughter bought a high-end laptop from HP UK in November 2020 for her University research work. It was quickly evident that it was faulty. It kept crashing and the screen kept going off. The laptop was returned to HP. It arrives back on 26th January 2021 but still has the same faults. We asked for a new replacement or refund but were told that because it was now more than 30 days since purchase, we are not entitled to a refund!! They agreed to collect it and replace it. It was finally collected on 25th February 2021. 24 days after they were informed of the problem after many phone calls. As I write this, it's 19th MARCH 2021, nearly a month after it was collected, she still has NOT got a working laptop back from HP nor any offer of a refund. After many many phone calls plus emails (being put on hold for at least 20 minutes every call) we have been told a replacement might be with her by 14th APRIL. 5 months after she bought it!! And that is not a promised date. We have asked for a refund and been told we can't have one! They do not have a customer service department. You can only speak to the tech support department who promise to pass on your concerns. Each time, the tech support guy has promised that we would get a call from customer services by 5pm the next day - we're STILL WAITING! DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY. YOU WILL REGRET IT.