I recently decided to upgrade my laptop. I looked into Amazon, and Walmart for a new laptop. I read the reviews of the vendors that were selling the laptop I was interested in and found that they were rather shady using used components, etc. I looked at the HP store website and found a deal on a custom built laptop. I chose my components and placed my order on March 27, 2021. I was interested in keeping track of the progress of the build of the laptop and checked continually on the progress. There was no progress and the laptop order remained in the initial order stage. I went looking at other vendors and found the exact laptop that I thought was a custom build being offered by Office Depot for the same price as the supposedly 'deal' from HP. I wrote an email to the HP customer service asking about the status of my custom built laptop and why it had not moved out of the order stage into build. I was told that it was a custom order and that they had to wait on components. and that was why it had not moved along. I considered this to be a real crock as a company as large as HP is not having to wait on components and if that was the case it should be communicated in the order process, not take the money and make the customer wait for an extended period of undetermined time. I revisited the order on the website to ascertain if my custom laptop had made any progress and again it was in the same status. I went to the chat link and chatted with Leader V about the laptop and asked about canceling the order so that I could go to Office Depot and get the laptop in 3 days. Leander V told me the same scripted response that it was a custom order and that they were waiting on components and when iI pressed about the return he suddenly stated that the laptop was in the build stage of the process. I thanked him for being the only person who was candid with me, although it was maybe not so. I waited and returned to the order link on the website to find that my laptop had not moved one inch. I wrote to the customer service again via email and included the script from the chat with Leander V were in in stated that the laptop had moved along in its build, whereas it had not. I was again feed the same scripted response and no mention was made of the falsehood that was presented to them in the chat script of my email. So, here I sit waiting for a custom laptop build that is already out in retailers. You cannot cancel a HP order after one hour of the initial order, so beware of HP and those who work for them as they speak with a forked tongue and their business practices are questionable.