I bought a laptop from HP in December. A month later it arrived and since the first week I was having problems with. It would get really hot and reboot itself all the sudden, or it would get froEn suddenly and I had to reboot it myself. This would happen about 2 times per hour on average. I called HP and seek for technical assistance. Each time they would take me on 2 hours long phone calls and then nothing would get fixed. Then I started talking to them and explaining that each time they repeat the ver same procedure on the phone, take my time for 2 hours and nothing is fixed. After a lot of phone calls and arguments they agreed to send a replacement 3 months later and asked me to return the problematic laptop in order to place the order of replacement. They wouldn’t even give me any compensation so I could rent a laptop in those three months or give me a loaner laptop to work with in those three months. Again after several phonecalls and headaches and arguments they agreed to let me at least keep the problematic laptop so I could hang in there with something. They placed two orders on my credit cards for two laptops. I’ve been paying interests for two expensive laptops on my credits cards since December. They sent the replacement in April, after more than 4 months! My whole job is dependent on a laptop. I would lose my job otherwise. Everyday I would get cut on my important meeting and classes and in the middle of working. Lots of frustration and stress and embarrassment that I have tolerated during the past few months.And then I returned the original problematic laptop hoping to get a refund for that one. It has been two weeks and nothing! I called them to check and a rude supervisor picked up the phone and she was questioning me that if you claim the laptop is problematic then why would you keep it and now that you kept it you should at least wait for 20 more days for us to inspect the laptop and process a refund. And she was saying all that you went through is just our procedure, she was basically blaming me for all the pain they have caused for me and raising her voice on me. They are not giving my money back and are holding it and every time I call they bring an excuse and ask me to wait. HP is the most terrible company I have EVER purchased a product from, they are extremely rude, shameless, irresponsible and abusive of their customers. Consider the pain I went through, all the headaches, the time they took from me , the money they stole from me, all my frustrations and embarrassments, if you want to buy a product from them. The same can happen to you. Shame on you HP.