HP laptop extremely unreasonable poor repair time update as of 30-4-2021: still no change. Tried to complain formally - customer relations department contacted me and disappeared. And - so far on trust pilot - 2,676 reviews - with average ratings of 1.5* - and 88% are "BAD" !!! update as of 26-4-2021: no date for the fixing and returning my laptop - now nearly 6 weeks. unbelievable. however - just looked at the stats on Trust Pilot - and personally I never seen that many bad reviews of any company. I cannot believe they are actually allowed to trade at all !!! if they go out of business - I do not think anyone would shed a tear. What a tragic state of affairs for a company which used to be incredible on all fronts. INITIAL REVIEW: My HP - top of the range laptop (and one of the most expensive 2 in 1 laptops HP sells) developed a problem within the 2 years warranty. The laptop was picked up by a courier, and now it estimated to take at least 6 (!!!) weeks before it is fixed. Apparently they are missing a part. This laptop is my main tool of work (computer science) - and I am left without it for such a long period. I was planning to upgrade to another HP laptop of higher spec soon - but since the service is so poor - I will not buy another computer from HP. Such a shame - since I am very happy with quality and performance of the computer - and the response of the staff. I was even offered some compensation gadget. I was always recommending HP laptops to my clients. not any more...