I purchased a Pavilion Laptop computer.  When it arrived, the keyboard did NOT light up.  I called customer service and they alerted me that the computer model I bought did not have a "back lit" lighted keyboard.  They kept trying to tell me I made a mistake but was on the site with them and kept pointing out that the specifications on my invoice clearly stated that the keyboard was lighted.  Finally, they agreed to send me the correct computer.  I should have just cancelled the order but had already paid.  The computer took 1.5 months to arrive.  When I got my credit card statement I saw an extra charge of $154 in addition to the price of the new computer.  I called, and as you see on here - the customer service (if you can get someone) is one of the worst in any industry...especially for something as simple as an inquiry of this extra charge.  On principle, I stuck with the call and kept trying over and over again to reach someone.  Finally I reached someone and they told me "oh, the extra $154 charge was a 'restocking fee' since you 'returned' the first computer sent to me."  Really?  I explained to them, over and over, that the mistake was HP's mistake and that they sent the "wrong" model to me.  They kept putting me on hold, for long periods at a time.  Finally, they told me they would credit the $154 "restocking fee."  Guess what?  Yes, you are correct - they never, ever credited my account.  I had to call at least 7 times and they kept up the same stance "we will credit the account."  I even recorded the conversations and kept telling them I keep getting told the same thing but still has NOT been credited.  I even tried my credit card company and they were unhelpful, too.  They kept sending me the invoice telling me I DID in fact purchase a computer.  I agreed that I did purchase a computer but that HP erred and sent me the wrong model.  Still, I could not get any relief.  I finally gave up and paid the $154 fee.  I implore anyone reading this that the frustration and anger I felt is still evident today.  I should have just gone to another company as computers are really commodities anyways - you are buying customer service and technical service/support when you purchase a computer.  I had bought the computer in the fall and by the time I got the laptop it was around the holidays and New Years.  I was so frustrated that my holiday was not as happy as it could have been, exacerbated by the covid pandemic to boot.  Stay clear away from this company, HP.  Also, I cancelled my credit card account and moved to another bank.