HP Tech support is definitely not Apple. Both times I have called since purchasing my HP Laptop have been horrible. Ended up purchasing virus protection that I really did not need with Windows 10 and HP wanted me to pay for assistance to get my printer working (HP) working again. All my HP Printers worked great on my IMAC. I was able to uninstall and reinstall the printer and all works now. HP wanted to take control and restore the laptop to a certain date which I do not believe was necessary. The actual laptop is not bad but the support is not very good and something to think about when purchasing. Apple support was great for the entire 8 years I had my IMAC. Apple never charged me for help. If I had Known how awful the HP support was I would not be typing this review now. Looks like I should have read the reviews first.