Bad Experience with HP Printer, Twice! Had bought a HP OfficeJet printer in early 2020 which broke down shortly and was replaced with a new one a few months later. The newly replaced printer broke down again and so I contacted the call centre who opened a case and promised to follow-up but the next day closed the case with no reason. I could not respond to their “do-not-reply” email and so reached out by phone and their WhatsApp number but ended up chatting with a chatbot which finally connected me to a live agent but the live agent acted like a chatbot and could not respond to my basic request to have the last agent who we spoke to call me back and that last agent had promised to call back with a solution anyway. It seems clear after a while the live agent in the chatbot’s objective was also to close the case after having “opened” the ticket request even when the issue had not been resolved at all. It’s a terribly let-down and I do NOT recommend HP printer nor its lack of basic customer service!