I bought a new HP Spectre x360 two years ago and it has been nothing but trouble. Let me first say that every negative review about HP is TRUE. Customer service is horrible and fraudulent. They do not care and hate their customers. Mark my words HP will soon meet its demise. Word to the wise avoid buying HP products at all costs! You have been warned. Here is what I experienced in detail: I bought a HP laptop 2 years ago at a Best Buy store. Roughly eight months of using the laptop the speakers malfunction. I had the laptop repaired by HP for free since it was under warranty. After 3 months of using the laptop the touchpad malfunctions. I filed a complaint with the BBB and I was able to arrange another repair with HP. After getting the laptop repaired, HP never told me what was wrong with the laptop. A HP repair technician just told me that they were going to replace the keyboard, which seems odd to me since I was having issues with the touchpad. I later found out they replace other parts of my laptop without my consent or knowledge. Now after six months of using the laptop, the battery malfunctioned and it no longer can turn on. I filed another BBB complaint and HP said that they can either have it sent for repair again for a fee. Filing a complaint with the BBB was a total waste of time, since they do not care that companies like HP are scamming their customers.