Worst experience ever. When I inquired this laptop HP GAMING LAPTOP 16-B0370TX the HP Chat support was quite helpful but once I placed the order I came to know how bad their service is. First of all both HP and Bluedart (their delivery partner) showing different delivery date from the start. So I called and ask in HP customer care why they are showing different delivery date. They replied me that check HP tracking site and wait for delivery, It will be delivered on time. But it wasn't so I asked again why it wasn't delivered on time. This time they inform me that sorry it was managed by our delivery partner (Bluedart) so we can't do anything. So it clearly shows that there is mismanagement in their service. Also if there was delay then can they at least notify but they didn't and I have to call them for update. So it looks like once they get the payment, they don't care if product will be deliver on time or not and customer has to call them for update. Worst of all, when I call in HP customer care for any update they don't know anything like why it is delayed or when it will be delivered. So I ask them to transfer the call to senior executive 3 times but strangely they can't forward the call so instead they can just email for callback and then senior executive will callback when they have time. But I haven't received any callback yet so I think they are quite busy managing their worthless service. Finally they deliver me after 2 days delay and when I check the battery, it wasn't working properly. It drains even during shutdown. So they checked for 2 days via call and when it doesn't resolved they inform me that it will be replaced. But even after 1 week of request it wasn't replaced yet. And the person who is managing this request can't even says still how many more days it will take to resolve. They told me I am their premium customer and this kind of pathetic service I get. So I don't even want to think what kind of their regular service is. So if you really want to but HP laptop then just go for any other retailer rather than choosing HP site as they provide much better service.