I am in UK, I bought 5 HP desktops over the last 12 years, had problems with all of them, what makes it worse is the terrible support you get from HP UK, thay make it almost impossible to talk to anyone from that company here in UK, their website is useless, they do not even provide an email support address, truly amazing, their software driver download doesn't work, they don't seem to care about their customers and making it almost impossible to get any help, recently I had my newest pc back from repai with same problem I had before, seems they did NOTHING, after several calls they took it back for repair , the driver brought it back from "second repair" with a note saying they could not replicate the fault so they did NOTHING, NOT ONLY THAT but the dvd front panel cover was missing so you can see the inside of the pc truly unbelievable, I refused to accept it, HP must be the only company that sends "repaired " products they took for repair in WORSE condition than when they took it, on top I could not contact anyone from HP here in UK, not even email so thanks to HP I have no PC, no one to contact, wasted my money on a pc that NEVER worked properly. NEVER EVER AGAIN WILL I BUY ANY HP PRODUCT, MAYBE THAT WAS MY REWARD FOR BUYING 5 HP DESTOPS. SHAME ON YOU HP UK, NOT THAT YOU CARE.