I purchased a very expensive laptop last year and almost from Day 1 I have had issues with is overheating. I have contacted HP several times and started a complaint and each time I have been guaranteed I would be contacted in 24-48 hours. After 48 hours I have contacted HP again to no avail. It has now been 9 days since my initial complaint and it is clear that you do not care about customer service and safety of customers is not a priority or concern. My laptop is getting so hot that I have burnt myself several times using it. I need my laptop everyday so this has been an incredibly inconvenience I want to be compensated for. I am now starting a chargeback with my bank for the funds as I cannot use a faulty laptop therefore I did not get what I paid for.