I bought an HP Pavillion laptop in August of 2018 and by September of 2021 ( about 3 years of ownership), it stopped working due to hardware failure. I bought another HP laptop in Sept 2021 and after 9 months, it lockup up randomly multiple times a day. Since the PC was still in warranty, I called their technical support. Got a rep on the phone after waiting for 45 minutes, first of all, the rep had a horrible grasp of the language and it was almost impossible to understand him. We finally managed to get him remote control of my PC and watching what he did, I had the impression that he didn't know what he was doing. Afte close to an hour of troubleshooting to no avail, he told me to reset the PC and abruptly hung up the phone. I did not follow his ignorant suggestion and took the PC to a repair shop (software has only a three months warranty) and in less than half an hour they fixed the problem. The problem was sure to file corruption! Will never buy anything from this company again.