Ordered a custom laptop. Was told estimated delivery date. That date got extended twice. Was then told I could cancel for a refund or exchange for a ready to ship laptop instead. I responded that I would like to cancel because I’m going out of town for 3 weeks soon and am a full time student so I didn’t want to risk getting my delivery extended again and not having a laptop during my trip. I planned to use the refunded money to buy a laptop in person to guarantee I would have one for school. Then I was told my cancellation failed even though I requested it the same day they offered the option? But I still haven’t received a ship notification and I NEED this laptop. I have called multiple times and the individuals are nice but ultimately unhelpful. I will never order or use an HP again. I get the supply chain is bad right now but HP should warn people that delays are possible BEFORE the order is placed not AFTER. But of course they won’t do that because it could mean a loss of sales. Instead they would rather tarnish their reputation and leave a bad taste in their customers mouths.