HP deliberately delays repair case to wait for warranty to expire to avoid repairing faulty product ‎Computer initially damaged due to an internal fault on March 17th. Customer rep encouraged me to wait until May to schedule the repair due to my studies. On the 1st May I make contact to discuss repairs and collection. I am again encouraged to wait a week to schedule collection. On the 8th May I contact to discuss repairs and collection . HP 'agrees' to repair device and advises me to wait for a call to arrange this. On the 11th May, I still had not received a call to arrange the collection. I contact HP and they inform me that the case is under review and being handled. On the 15th May, having still received no contact from HP, I make contact and discover the case has been closed without informing me. I am told to contact New Zealand HP to arrange repairs. On 17th May I am supposedly given the contact for New Zealand HP by the UK rep. I attempt to contact HP New Zealand via whatsapp. I am placed in the wrong queue at 5.31pm BST on the 17th and remained there without contact until 8.02am BST 18/05/2022. On 18th May I discovered that I had been placed in the UK support queue, not the New Zealand support queue as requested. On 19th May I finally made contact with New Zealand HP support "Please tell them the unit has global coverage So you can arrange and service to the unit” I contacted UK HP and was told: “Your device repair are supported by Australia and New Zealand only” On the 23rd May, HP said "as this unit was purchased outside of UK, HP can only provide technical support on best effort basis" On the 24th May, HP said "we are ready to honor the Global Warranty Policy, and have requested our support team to reach you by phone to assist further with the issue with the unit" On the 26th May, I finally made contact with HP and was on the phone from 14.22 - 15.10, quoting my case number to agents who subsequently sent me to different departments, placing me on hold several times. I was then informed that the case number I had been given did not exist in the UK system. A new Case ID was created for me, and attached to my complaint. I was asked to send photos of the damage, and I did so. On the 27th May, I received written confirmation that " We have successfully received the pictures you have sent us. We escalated the case to the right department, as soon as we get an update we will provide you with all the information" On the 30th May, I received an email " After checking with our engineering team, we would like to send the unit to our repair line. We will need to discuss it directly via phone" I called them at 14.19 and was told that my case had been escalated and would be sent for repair, and would be collected on the 1st June in the morning. We discussed collection arrangements, and I was told I would receive an email confirming this. On the 31st May at 14.28 I still had not received this email, so I called HP to follow up. I was informed that my repair case had been closed, without informing me. Consequently, I believe that this month-long interaction has been designed to bring my product closer to the warranty expiration date, such that HP has deliberately obfuscated the repair process for a product protected by their global coverage warranty so as to avoid responsibility for repairing the faulty product.