Bought a Spectre for our daughter. Received with broken USB- c port. Tech supports last troubleshooting was reinstall windows. Then they sent us the wrong windows(10vs11). Called back and 11 isn’t even something they can send out. So total waste of time. Today, was in the phone almost 41/2 hours total between getting passed between people and getting hung up on by their system and having to start all over again. I even started intersections with “can you please take my number and call back if we get disconnected”. Wasted my time with lack of product knowledge, everyone insisting on starting again checking inventory because they didn’t have same product in stock, and the first few working with me on pricing which is why I spent the time calling back vs the last who were just “sorry nothing we can do” which if that was always the case I could have saved 3 hours a time and frustration today. Questioning quality of product and definitely lacking in customer service