10/15/22 The Mission Statement of HP highlights its quality products and service in creating a loyal client base. The HP Mission Statement is okay, but is it followed? See below. The HP Company delivered a defective new laptop “15t-dy200” to me on September 09, 2022. On 9/10/2022, I informed the HP Company that this laptop does not turn on. My several phone calls and emails since then to the Customer Service are falling on deaf ears as the Case Manager (HP Case # 5086922175) is still awaiting approval for its return. I expected next day return authorization for a defective product. What a shame for absolutely no action in the past 35 days by HP Company which claims to have quality products and a great service? It appears that HP customer service has no consideration for customers’ needs and time. "What rating HP Customer Service be given; 1 or less out of 1 to 5?