Warranty is not being honored. They told me the replacement was already being processed. I received an email indicating that I had to show Proof of Purchase and Serial Number photos. I wrote to them indicating that I didn’t have proof of purchase and called customer service to let them know about this - they mentioned not to worry. That they understand that receipts can get lost. The order validation team contacted me and they said “serial # is not reported to be sold to anyone and from our records is still owned by a distributor.” It seems to me that they are accusing me of stealing a monitor! It’s incredible that they said this to me so I contacted customer service and they gave me the phone number of order validation and spoke to Heyesn. Super rude and mean individual. He did not help me at all and didn’t care that HP customer service told me that. He said “ well they lied to you”. He was not helpful and when I said I wanted this to be escalated to a higher up, he said he is the highest person in the department and cannot escalate. It’s so fake! HP doesn’t want to honor a warranty that is currently active. It also does not make any sense that the warranty is currently RUNNING but not sold to anyone? It makes zero sense.