bought a new laptop that was making loud clicking noise out of the box, and tech support could not fix it, said I had to return it and pay for faster shipping and they would repair and return it..... this is a brand new $1300 laptop that I would be without a work computer for several weeks. I told them no, I would return it and buy it locally so I would not be without a computer. They set up a return and gave me a link for a shipping label. I ask when I can expect my refund back to my PayPal account, she said two the three weeks!!!! I do not have the money to buy another laptop until they decide to refund me! I spent time setting this up and money on new software protection and other items for this that are wasted now. this is unacceptable service!!! Never buy from this type of company