My HP printer was not printing from the computer but had been earlier. I called HP tech support for the 1st (and probably last) time. The so called tech support wanted to share my screen even though I told him that he should try a simpler solution first because the printer was working; it just wasn't connecting with the computer. He insisted on taking over the screen and had difficulty doing that. Then he lost the connection with my screen and insisted on doing the screen share again. He asked me for my password without explaining why and that creeped me out because there was no need for password info to fix the problem. This guy just didn't know how to fix an easy printer problem. How do I know it was easy? Because my wife came down - she's no computer expert - and she fixed the problem in a minute. This was a waste of an hour and very aggravating. I will call Apple to have my computer checked for malware because for all I know this tech pretender had malicious intent. It's unreal to me that HP, of all companies, has such incompetence in printer tech support.