Warning to anyone looking to purchase from HP with extended warranty. I purchased my laptop around 12 months ago with a 3 year warranty. I had an issue with the fan grinding noise within 3 months which I did send back to HP (After about 2 hours of debugging on their support line) The item was returned repaired. Recently I noticed some Stuck pixels on my screen, they're red and green all around the screen. I sent it into HP after again, spending a stupid amount of time on their support and it came back with a new display, the issue still persists. So I spent another 2-3 hours on with support trying the exact same things I tried 5 days before and obviously nothing was fixed so it was booked in for another repair. When checking their system it said to get in contact with HP to get more information about the fault. So on Friday I got in touch asking what information they needed. No response. Until this morning when they notified me on WhatsApp as they hadn't heard from me they were closing my case. I've not heard from HP despite messaging Saturday and Sunday so I'm not sure why they closed the case? Anyway, I called today to try to get a resolution but I was cut off half way through the call. All in all, don't bother buying from HP if you care about getting your device fixed. I think I've given up at this point. My laptop was sent back in the same faulty condition I sent it in despite sending emails showing the issue. I'm unsure if their repair team are just incompetent or lazy as I never received a response and just had the laptop shipped back. I'll probably take it to a third party and claim any costs back against HP, seems the only way forward now.