I previously had a HP 8610 that worked fairly well than it needed a new head which was more expensive than a new one, so I purchased a HP 8020E, I registered the product and it worked for a few weeks and I was able to do everything with the app. A few weeks later I can't scan and it asks me for to finish the set up which was already done, and since your system is down, I'm not able to scan. at no time when I purchase a printer and scanner that was a warning that ether said I must be connected to the internet or your server, for some reason you even know if my printer is a sleep but you don't let me scan, this is totally unacceptable and will never purchase your products again, furthermore I will tell and post to everyone to do the same. Your page says that you have experience connectivity issues, no need for that it's my printer and scanner, I forgot apparently not because you control it all. please refund my money you thief's. WARNING Do not purchase HP products they are worse than TiKTOC You may see this post in other places