I am seriously astounded by the terrible service at HP. I reported a problem 6 months after I purchased my laptop. My daughter got the same laptop at the same time and it eventually developed the same problem with the trackpad and memory. They model is poorly assembled garbage. From March to August, I sent them my laptop 3 times and the first 2 times it came back worse. I told them that I was concerned they were just going to run out the clock until the warranty expired and then try to charge me for these problems. They said that since i reported it during the warranty period, it would be fixed under warranty. They lied. The third time I sent it in, they tried to charge me before they would accept the service request, even though the laptop was still under warranty at this point. They promised it would be fixed when I got it back. Instead of fixing it, they just kept it. I'm not joking, when they couldn't fix it they just kept it. During this time, my warranty did run out and they locked me out of my service account because I no longer had any products under warranty, so I couldn't even update the service ticket. After repeated and increasingly angry emails and phone messages from me, I finally got an actual human on the phone. Since they couldn't fix it and refused to return it, I demanded a refund. That was 6 weeks ago and I finally got a reply. They want me to ship the laptop back to them so they can find the problem. The same laptop as they have been holding hostage for 3 months now. At this point, I think they have lost it in their service center and don't want to admit it.