HP support is trash. I use my printer once or twice a month and if im not using it it's unplugged. I plug it in and things wont print. Spent an hour and a half with support and then I get transferred because apparently the guy helping me was in the wrong country. Get U.S. help and I wait 5 minutes for the lady to respond to me, she send me a message asking if its okay to charge $19.99 to diagnose the issue (excuse me?) and not even 15 seconds later she ENDS the chat on her side and disconnects us. Then sends an email saying sorry we got disconnected and the link she send to reconnect doesn't even work. The last time I buy hp.