I bought a HP 27 desktop unit which arrived promptly, everything seemed to be fine except when I was on teams facetime the sound crackled and we couldn’t hear each other, also the connection sporadically cut off. Initially I thought it was connection issues and tried to resolve this, eventually, when I could not resolve the issue, I contacted customer support who concurred the unit was faulty and that it would need to be sent back for repair. I am now left without a computer whilst they repair a supposed brand-new unit. They tell me it will take up to 15 days! So, 15 days without a unit from buying it brand new for them to fix it! I found this shocking enough, but no, there is more … I follow all packing instructions, removal of data and passwords etc. They send me a broken box to pack the unit in that did not look very safe or sturdy. I was reluctant to place the unit in there but was told by the currier they sent that the box will be ok, although they did also state it was their 4th day in the job and they didn’t know what they were doing. I waited 7 days with no response from HP, I checked to find the unit will not be sent back to me in 15 days, but now for 30 days! and it suggests that I have caused the damage stating ‘pure misuse’ I am confused by this as I initially sent the computer for the cracking upon arrival. I contact customer support, nobody knows what is happening, and I get cut off and need to recall and explain my issue 4 more times, I tried to contact via WhatsApp but nobody was available to discuss my problem, they eventually tell me I have packed the computer wrongly apparently in the broken box they sent me with zero instructions of how to pack the unit, and that I now need to pay them £490 for a new screen! When I have just bought the whole unit for £600! Are they joking! No mention of the cracking, nobody even knows anything about it apparently and just want to charge me for the broken screen of which was not broken before they sent me a broken box to send it back to them! For initially sending me a faulty cracking unit! I am in such shock I have no words for this cowboy outfit and will never buy from HP again, I would strongly urge anybody to do the same and I will be placing this review on every site I can find, it is the worst service I have ever had in my entire life!!!