Non only is the laptop a piece of junk, the "customer service" is worse than the product.My laptop is still under warranty. HP has done everything they can to not repair the laptop. They want to scam customers out of 19.99 to pay for live chat to get "real" help OR worse still, select free chat with a bunch of people they have intentionally trained to feign idiocy. It appears they do this to annoy and frustrate customers so they won't pursue getting their devices repaired and of course that saves HP money. Double scam! It has been over two weeks of endless calls and chats and no where is resolution in sight. I WILL NEVER BUY ANOTHER HP LAPTOP. I WILL DO EVERYTHING I CAN TO DISCOURAGE ANYONE FROM BUYING AN HP LAPTOP.