There are too many departments within HP! The agents in each department don't have the brain ability to transfer a customer to the right department. I have been on the phone for 28 minutes to correct a shipping address that another agent changed during the sales process. Been transferred 3 times, from sales to Tech support and finally to customer support. If HP could train their employees to do their jobs, they would probably have more satisfied customers! It's amazing that they are able to keep customers the way they treat the people who buy their products!