I purchased a NEW HP desktop computer a month ago. The payment went well. The delivery was on time. That is where the praise ends. The PC turned out to be faulty. HP Technical Support took over my PC remotely and proceeded to download updates (this is a new PC) and told me to create an account (while he watched me enter my personal details) with one of the websites. When I objected I was told I could change my preferences later. Whilst the updates were being downloaded my computer screen suddenly went blank, but was assured all was as it should be. I was concerned as I still had a pen drive attached containing all my passwords and personal details, and a direct link was on the screen (a bad mistake) and I could not see what was happening. I immediately removed it. However, since this encounter my email address has been found on the Dark Web and ALL my emails (over 5000) in another account have disappeared. They are not on the server site either. I have never had problems before. I was advised the PC needed to be returned for a repair. I was asked if ok to collect the next day (Wednesday). I agreed (any day but Friday). No one came. I waited in all day. I called DPD and told cannot tell me when will be coming to collect PC without a reference number. I was not given one. I contacted HP again. Told me they don’t have one either but would definitely be collected tomorrow (Thursday). It was not collected. Finally provided me with a DPD reference number late Thursday night and told PC to be collected next day (Friday). I had already told them that no-one was available on Friday. On Saturday DPD brought a big metal box to put the PC in. It was far too big. I offered to pack it tighter. The driver refused, shrugged his shoulders, put the lid on, and left with the box. When DPD arrived to return the ‘repaired’ PC, he demanded a SWAP. I explained I do not have a SWAP. The SWAP is I take my PC out of the box and he takes the box. He said NO. SWAP. NO PARCEL – then left with my PC. I called DPD but told driver will not deliver PC without a SWAP. I explained I do not have a PC to swap, just as I’ve explained above. I was told to contact HP and Flextronics. Of course, they were closed and I have no contact details for Flextronics. I do not know if the PC is even repaired or if I will be able to get it back. What I do know is that I will not be purchasing from HP ever again. Deal or no deal.