Dear HP, I’m extremely frustrated and disappointed with the service I’ve received from HP India and your authorized service partner, Sysnet Service Center in Bhopal. As a loyal HP customer, I trusted your brand with my Victus laptop, only to face severe negligence and unprofessional behavior. During a simple hinge replacement (Case ID: 5132830126), your engineer, Mr. Umesh, caused significant damage to my laptop, including breaking the bottom and side panels and damaging the inner latches of the air vent cover. This is completely unacceptable. What’s worse, the staff at Sysnet tried to shift the blame and repeatedly closed my cases without my consent, including Case ID: 51344475504, falsely claiming I requested it. Even after raising these issues through your online support, nothing was done to resolve the situation. I’m seriously questioning the customer relationship HP claims to uphold. The lack of care and respect for your customers is evident here, and it’s deeply concerning. I’ve been left in limbo, with my device damaged and no clear resolution in sight. I demand a thorough investigation into this situation, full repair or replacement of the damaged parts, and appropriate accountability for the service center staff’s negligence. My trust in HP has been shaken, and I expect a prompt and transparent resolution to this matter. This is not the level of service I expected from a brand I’ve always trusted. Please take immediate action to restore that trust.