I have had an active ink subscription with HP for more than 2 years. I will never do business with HP again. They are no longer a respected company since outsourcing their support services. Last month, I received an offer to upgrade my subscription and receive a new printer (HP Envy Inspire 7200 series) at no cost. The new printer arrived while I was on vacation so I didn’t get to set it up until a week later. The print quality is much worse than my previous HP Envy Pro. Also, there have been frequent print issues where only a few pages of a larger print job printed which resulted in me having to print the job again. Of course this counts against the number of pages you’re allowed to print. I spent two hours on the phone with HP Support and spoke to 3 different representatives. The first representative didn’t understand what I needed and kept insisting on enrolling my previous printer instead of addressing the issue with my new printer. The 2nd representative didn’t understand the problem and transferred me to another representative. The 3rd representative listened to my issue and offered to cancel the subscription for the new printer and would send me a QR code to send the printer back to them. He didn’t tell me there was a cancellation fee of $180.