As the lord is my witness I have never come across such poor customer service. My brand new printer Envy 5541 went wrong after only the second use. Getting assistance was near impossible when I finally got through to someone I was told it was a hardware problem, take it back to the shop and exchange it for a RECONDITIONED one!!! Yes..... that isn't a typo. Never will I part with my money for any HP product again.
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