If this site allowed zero stars, that's what HP would get. The wait times on the support line are excessive. I've waited well over an hour multiple times, only to have their system drop the call. If and when I do get to someone, it is impossible to understand them because the company outsources tech support to people whose primary language is not English. They are incompetent and unprofessioal. They sold me extended service coverage, and I'm getting NOTHING for it. I will NEVER buy another HP product for as long as I live. What a nightmare!