Never ever purchase anything from HP store. they would not allow me to return my new unopened HP OMEN laptop that i tried to cancel before they dispatched. they forced me to accept it, and that is what i did. there website sends you round in circles and there contact number is not real false. anyway after deciding to keep this laptop, as i had no choice i have been waiting for the promotional Intel starter pack offer code to be sent to me. i got speak to person from HP not sure what department they told me that they cannot be reached there, and the sales department and telephone number was incorrect. HP own People could't get through!. i have received several emails telling me the code for Intel starter pack has been sent. .Rubbish Rubbish Rubbish. I will never ever purchase HP products of any sort again full stop. Have sold my laptop for a loss but feel much better that i have.