There is little wonder that the company has such a shockingly poor rating on trustpilot (1.7 out of 10 stars) and on here. I would give them 0 stars if I could. Truly horrible experience and I would encourage you to stay well away from this company and its products. On 26/11/16 I bought my HP laptop for around £600. In December 2016 HP contacted me to say I’d been sent the wrong model, and on 11/01/17 they replaced it and gave me my correct, current laptop. This was the first mistake they made and it inconvenienced me greatly, but at least it was eventually resolved. Then on 4/5 November 2017 weekend I travelled with my laptop and charger stored securely in a laptop bag, but later noticed that it had sustained several scratches despite being stored responsibly. This obviously indicates poor quality paintwork on the laptop as its own charger was so easily able to scratch it. On 7th November I spoke to HP customer services and told them this story in detail, and they reassured me that my laptop’s chassis would be replaced free of charge under my warranty. I was actually impressed at how easy and professional this had been. I was very wrong! Laptop was taken away, and on 22/11/17 I got a receipt that it had been received in the repair centre. To my surprise, a few days later I was contacted by someone from HP, who claimed to be someone senior in the customer relations department but refused to provide his manager's details. This person demanded payment for the job despite acknowledging that HP had told me this would be free. I tried to question the ethics of this with him but he was rude and would not listen. He would not shift on the demand for payment, or honour the promise his previous colleague had made. Instead of addressing my point, he had the laptop sent back to me without being repaired, having wasted a lot of my time and compromised my productivity whilst I had been without my laptop. I should not be in any way responsible or have to bear the consequences for their customer services team not knowing what is and isn’t covered by the warranty and at what cost- once a promise has been made, it should be honoured, and this is what I have repeatedly tried to contact HP about. A £57 repair to a chassis means nothing to such a large company but means everything to a customer who has been treated so poorly, with continuous mistakes from them. I’ve tried to complain several times to people on online chat but no one is bothered or interested in helping. In fact, these people claim that a complaints department doesn't exist, and have offered me a 'discounted' repair at three times the price that the original email was demanding! Disgusting crooks, out to squeeze money from innocent people who have already spent large amounts on their products.